Schroders TA Migration to HSBC

From Monday 22 June, Schroders’ Transfer Agency services will be provided by HSBC. Please note all queries, including queries relating to dealing and settlement services should be directed to:  

Telephone: 0345 030 7277 (overseas +44 1397 436 966)

Email: schrodersinstitutional@hsbc.com

Fax: 0333 207 4504 (overseas +44 333 207 4504)

Post: Schroders Investor Services, PO BOX 1402, Sunderland SR43 4AF

For a list of ISINs of impacted fund please see Schroder’s Advisor and Asset Manager websites. 

STP Trading – EMX, CTN & Electronic Re-Registration

Electronic trading via EMX and CTN in the funds list above were temporarily suspended over the weekend of 20-21 June. Please resubmit on Monday 22 June 2020 with your new account and agent details. Please note that you will need to quote your new numbers and codes for straight through processing to work otherwise deals will fail.

STP Settlement – CREST & CTN Net Settlement

CREST Settlement continued to settle as normal. HSBC has taken over the administration of the Schroders’ CREST participant ID for trades due to settle on or after 22 June 2020. CTN Net Settlement continued to settle as normal. HSBC has taken over the administration from trades due to settle on or after 22 June 2020.

SS&C is unable to comment on the operation under the new administrators. If you have any queries, please contact HSBC on the new details above or you can contact the SS&C Distributor Client Services Team on 0800 718 777 or +44 1268 443952 if calling from outside the UK).