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Andrew Packer

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We are aware that a small number of users are seeing an error message when accessing the Secure Portal. This is currently under investigation.

This issue is intermittent and users should re-try to access the portal after a few minutes as may clear the issue and allow access.
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Posted by on in News
13:40 update

Issue is fully resolved.

No further updates will be issued



13:15 Update

System is stablising with most users now being able to gain access.

Next update 14:00


12:45 Update

New errors are still being investigated.

Next update 13:30



12:00 update

Deployment complete however, additional errors now being seen and under investigation.

Next update 12:45




11:30 update

Deployment continues

next update 12:00



11:00 update

Root cause has been identified and a fix is currently in deployment. 

Next update 11:30



We are aware of an issue accessing Reports, Search and Tax Vouchers on the Secure Distributor Portal.

Document upload remains available at this time.

This issue is being investigated and a further update will be posted at 11:00.
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Please be aware that we will be completing some scheduled maintenance at 18:00 on 12 November which may result in some down time on the Secure Distributor Portal.

We expect his to last no longer than 30 minutes

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